Refund and Returns Policy

At Best Deal Collection, we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not satisfied with your order, we offer a straightforward return and refund policy to address your concerns.

Returns

You may return eligible items within 2 days of delivery for a refund or exchange. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. Please note that certain products may not be eligible for return due to hygiene or safety reasons.

To initiate a return, please contact our customer service team at contact@bestdealcollection.com or call us at +8801772553182. Provide your order number and the reason for the return, and our team will guide you through the return process.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 10 working days. Please note that shipping and handling charges are non-refundable.

Exchanges

If you wish to exchange an item for a different size, color, or style, please contact our customer service team to arrange for an exchange. We will do our best to accommodate your request, subject to product availability. Delivery charges are applicable.

Return Shipping

You are responsible for paying the return shipping costs. However, if the return is due to our error or a defective product, we will cover the return shipping expenses.

Delivery and Payment Terms

Please note that our delivery process includes opening the product and paying in front of the delivery staff. We do not accept complaints after the delivery process is complete.

Delivery Charges

For returns, the customer is responsible for paying the delivery charge as a minimum charge. Within Dhaka, the delivery charge is Tk 70 per kg, and outside Dhaka, it is Tk 130 per kg throughout Bangladesh. If the product weighs more than 1 kg, the delivery charge will increase accordingly.

Contact Us

If you have any questions or concerns about our return and refund policy, please don’t hesitate to contact us at contact@bestdealcollection.com or visit our Facebook page, “Cloth and Closet BD.”

Thank you for choosing the Best Deal Collection. We appreciate your business and strive to provide you with the best shopping experience possible.

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